<div class="qa"><a name="q1"></a> <h2>What is redtagcrazy.com all about?</h2> <p>We sell one item from one highly sought-after brand at a time, with deep discounts. ODAT = "One Deal At a Time". <a href="http://redtagcrazy.com/help/about">Read more</a>.</p> </div> <div class="qa"><a name="q2"></a> <br /> <h2>How do I see what's next?</h2> <p>When the current sale is gone, a new sale will replace it. There's no guessing what item comes next, but we won't leave you hanging. If you really want to move to the front of the crowd, <a href="http://redtagcrazy.com/alerts">get alerts</a>. You won't miss another deal. Unless you're in the shower. There are no alerts in the shower.</p> </div> <div class="qa"><a name="q3"></a> <br /> <h2>I missed the last sale, can I still get one?</h2> <p>If it didn't completely sell-out, catch it again later. There's another great reason to <a href="http://redtagcrazy.com/alerts">get alerts</a>.</p> </div> <div class="qa"><a name="q5"></a> <br /> <h2>If I buy more, can I get a better deal?</h2> <p>You can get a <a href="#q9">deal on shipping</a> by holding items in your Cart, but the item you bought was already 50-80% off. Don't be greedy.</p> </div> <div class="qa"><a name="q6"></a> <br /> <h2>Can I make a purchase over the phone?</h2> <p>That would be cheating. Orders can only be placed on our web site. And besides, its a one-page checkout process so calling would be harder on us both.</p> </div> <div class="qa"><a name="q7"></a> <br /> <h2>What kind of payment methods do you accept?</h2> <p>Visa, Mastercard, American Express, and Discover. No money orders, cashier's checks, or IOUs. The sale would be finished by the time payment arrives.</p> </div> <div class="qa"><a name="q8"></a> <br /> <h2>How do I create an account?</h2> <p>You'll get the chance to create an account if you purchase or comment on a sale. We made this really easy, because we know how fast people run from the dreaded "Create a new account" form.</p> </div> <div class="qa"><a name="q9"></a> <br /> <h2>What are my shipping options?</h2> <p>This part rocks. We offer a variety of Ground, 3-Day, 2-Day, Overnight and Worldwide shipping options. We only sell one item at a time, but shipping one item at a time can get expensive.</p> <p>This is why we give you the option of holding each item in your Cart after purchase. Additional purchases cost only $0.99 to ship as you buy and hold more items in your Cart. You choose when to ship everything at the time of purchase or from your <a href="http://redtagcrazy.com/account">account</a>. We'll continue to hold your Cart for up to 1 week after your latest purchase, then we'll <a href="http://redtagcrazy.com/help/auto-ship">ship it to you automatically</a>. Note: items purchased during a "feature event" may be delayed.</p> <p>That's the old "put all my stuff in one box" trick.</p> </div> <div class="qa"><a name="q14"></a> <br /> <h2>What is a "feature event"?</h2> <p>These special events feature a specific designer collection. The name of the collection is kept secret before the event begins. Every item offered during a feature event is new, and when it's gone, you're out of luck. Yeah, those are goose bumps you're getting right now.</p> <p>Note: Most items purchased during a feature event aren't available for immediate shipping because they are being offered directly from the Designer's inventory. Please allow 3-7 business days for the item to arrive at our SoCal warehouse. This does not affect your shipping options in any other way.</p> </div> <div class="qa"><a name="q9"></a> <br /> <h2>What if I buy items during an event, but I want to ship everything that is available now?</h2> <p>If shipping via Ground within the continental United States, you may split your Cart. Find out <a href="http://redtagcrazy.com/help/split-cart">what that means</a>.</p> </div> <div class="qa"><a name="q10"></a> <br /> <h2>I didn't get a receipt, what should I do?</h2> <p>Check your junk mail, or spam folder. If it's not there, go to your <a href="http://redtagcrazy.com/account">account</a> and review your purchases. If it's not there either, you must have dreamed it, but contact us just in case.</p> </div> <div class="qa"><a name="q11"></a> <br /> <h2>Can I track shipments?</h2> <p>Of course! We'll send you an email and tracking number as soon as your items ship. You can also check the your <a href="http://redtagcrazy.com/account">account</a> for up to the moment tracking status on every purchase. That is much quicker.</p> </div> <div class="qa"><a name="q12"></a> <br /> <h2>What is a "crazy sale"?</h2> <p>It's our version of a closeout. Sometimes we feel the need to sell an item at a crazy price. We lose, you win, and all crazy sales are final. Worried you might miss one? <a href="http://redtagcrazy.com/alerts">Sign up for e-mail alerts</a>.</p> </div> <div class="qa"><a name="q12"></a> <br /> <h2>Can I return something I bought on "crazy sale"?</h2> <p>All advertised <strong>crazy sales</strong> are final. See below for detail.</p> </div> <div class="qa"><a name="q12"></a> <br /> <h2>Can I return other items?</h2> <p>You can return almost any unused item, that was not purchased during a crazy sale, within 30 days (see exceptions below). All refunds are paid in <a href="http://redtagcrazy.com/help/cash">$$$ RedTagCash</a>, which helps keep you involved, and helps keep our deals awesome. Returns are processed within 24-48 hours of receipt, on weekdays only.</p> <p>Write your purchase number(s) on the package and ship to:<br /> <strong>1195 Linda Vista Dr Suite F, San Marcos, CA 92078</strong></p> <p>If you remove tags or lose the original bag, expect a 10% re-stocking fee to be applied to your credit. Sorry, we can't accept returns that have been washed, worn or stained.</p> <p><strong>Exceptions:</strong> Swimsuits and similar undergarments are non-returnable</p> </div> <div class="qa"><a name="q13"></a> <br /> <h2>How do I check the status of my return?</h2> <p>Check out your account. It's really useful in times like this, and it just happens to contain your purchase status. Once a return is processed, that purchase will be displayed with a "Returned" status.</p> </div> <div class="qa"><a name="q14"></a> <br /> <h2>Can I cancel stuff on hold in my cart?</h2> <p>So you bought an item, put it on hold, and then decided to change your mind? You're just toying with our emotions. Cancellations are treated just like returns with a $1 re-stock fee. Hey, what if you bought the item someone else really wanted? That's justice. Look for the "cancel" button next to the item on hold in your Cart.</p> <p>All refunds are paid in <a href="http://redtagcrazy.com/help/cash">$$$ RedTagCash</a>.</p> </div> <div class="qa"><a name="q15"></a> <br /> <h2>An item I bought was defective, what will you do about it?</h2> <p>Please contact <a href="mailto:help@redtagcrazy.com">help@redtagcrazy.com</a> and a replacement will be provided if available. You will be fully compensated in any case and you may be sent a return shipping label to ship the item back. If your shipment is damaged or lost in transit, we will open an investigation with the shipping carrier and resolve the problem as quickly as possible, while offering you a refund or replacement.</p> </div> <div class="qa"><a name="q16"></a> <br /> <h2>Do you ship outside the United States?</h2> <p>We ship international. Outside of the US, you may be responsible for customs &amp; duties fees that we can't estimate. Sorry about that. If you've ever bought anything from another country, you're probably used to it already. International shipping rates are calculated in real-time on our awesome checkout page.</p> <p><strong>We offer USPS Priority International</strong> as a courtesy to international customers which may eliminate additional customs &amp; brokerage fees depending on the circumstance. Please contact us for more information on this matter.</p> </div> <div class="qa"><a name="q17"></a> <br /> <h2>What is "chick chat" all about?</h2> <p>Chick chat is for leaving comments... comments about a sale, comments about the other comments, etc. If you're offended by the word "chick", we're sorry. Please leave a comment about it.</p> </div> <div class="qa"><a name="q17"></a> <br /> <h2>Are there any rules to "chick chat"</h2> <p>Please review our <a href="http://redtagcrazy.com/help/rules-guidelines?width=500">Rules &amp; Guidelines</a> before participating, and have fun!</p> </div> <div class="qa"><a name="q18"></a> <br /> <h2>Where are you located?</h2> <p>Sunny SoCal, where the finest shopping is done.</p> </div> <div class="qa"><a name="q19"></a> <br /> <h2>Are the items you sell for real? 1st quality? 100% authentic?</h2> <p>Every item we carry comes direct from the original factory or through authorized specialists. We thoroughly inspect factory records and contracts before making a purchase. If there were ever an instance where an item's authenticity is questioned, we would take full responsibility for it. But, rest assured that every item is 1st quality and 100% authentic.</p> </div> <div class="qa"><a name="q20"></a> <br /> <h2>Can I get my RedTagCash refunded back to my credit card?</h2> <p>There is never a circumstance where RedTagCash may be converted into cash or refunded to a credit card. Please understand this before making a purchase.</p> </div> <div class="qa"><a name="q20"></a> <br /> <h2>What if I have a suggestion?</h2> <p>Drop it in the <a href="mailto:feedback@redtagcrazy.com">Suggestion Box</a>. We listen closely to our customers to improve service and product selection. Your comments will be taken with serious consideration. Thank you for participating!</p> </div> 2009-10-01T02:35:05-07:00 74539 282 65465 true true true true 0 redtagcrazy 4772356 2009-10-04T19:04:59-07:00